OBD Codes

U0078

Lost Communication with Telephone Module

Lowelectrical

Overview

The U0078 diagnostic trouble code indicates lost communication with telephone module. This means one or more control modules on the vehicle's communication network are unable to exchange data properly. Network communication faults can affect multiple vehicle systems simultaneously and may cause various warning lights, reduced functionality, or driveability issues depending on which modules are affected.

Symptoms

  • Airbag warning light on
  • Various electrical accessories intermittently failing
  • Cruise control not engaging
  • Instrument cluster displays blank or flickering

Common Causes

  • Software glitch requiring module reprogramming
  • Failed control module (ECM, TCM, BCM, etc.)
  • Rodent damage to wiring harness
  • Low battery voltage or failing alternator

Diagnosis Steps

  1. 1Connect an OBD-II scanner and read all stored trouble codes across all modules
  2. 2Check for multiple U-codes which indicate a bus-level problem vs single module failure
  3. 3Inspect battery voltage and charging system (12.4V+ engine off, 13.5-14.5V running)
  4. 4Inspect the CAN bus wiring for damage, chafing, or exposed conductors
  5. 5Check the affected module connector for corrosion, bent pins, or water intrusion
  6. 6Verify module power and ground circuits with a multimeter

Estimated Repair Cost

$100$1,500

Cost varies by vehicle, location, and repair shop. Includes parts and labor.

Commonly Affected Vehicles

Subaru OutbackFord F-150Nissan AltimaChevrolet Silverado

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Frequently Asked Questions

U-codes are network communication codes that indicate a control module has lost communication with another module. This can be caused by wiring problems, a failed module, low battery voltage, or CAN bus issues. Multiple U-codes usually point to a bus-level problem.